--- title: How to raise a credit note description: Issue credit notes to the customers on Coastr. --- [Skip to content](https://help.coastr.com/knowledge/how-to-raise-a-credit-note#main-content) English Show submenu for translations ![Untitled design (29)-1.png\]](https://help.coastr.com/hs-fs/hubfs/Untitled%20design%20(29)-1.png?height=40&name=Untitled%20design%20(29)-1.png) - [Menu](https://www.coastr.com/) Open main navigation Close main navigation - [Menu](https://www.coastr.com/) - English Show submenu for translations Welcome to the Coastr Help Centre! - There are no suggestions because the search field is empty. 1. [Coastr Help Centre](https://help.coastr.com/knowledge?hsLang=en) 2. [How to guides](https://help.coastr.com/knowledge/how-to-guides?hsLang=en) 3. [Billing and Invoices](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#billing-and-invoices) # How to raise a credit note 1. Select 'Bookings' from the menu on the left hand side menu, select the booking you want to add a credit note to on the Car and Van Rental Software. ![select-bookinig-tab-coastr](https://help.coastr.com/hs-fs/hubfs/select-bookinig-tab-coastr.png?width=688&height=315&name=select-bookinig-tab-coastr.png) 2. Scroll down to payment information and select the relevant invoice  ![select-booking-scroll-down-to-payment-information](https://help.coastr.com/hs-fs/hubfs/select-booking-scroll-down-to-payment-information.png?width=688&height=315&name=select-booking-scroll-down-to-payment-information.png) 3. Click on the ''create credit note'' in the top right hand side ![open-the-invoice-and-click-create-credit-note-coastr](https://help.coastr.com/hs-fs/hubfs/open-the-invoice-and-click-create-credit-note-coastr.png?width=688&height=315&name=open-the-invoice-and-click-create-credit-note-coastr.png) 4. Choose option Issue refundable credits, enter item description reason for credit and amount. Click Create![once-details-are-put-click-create](https://help.coastr.com/hs-fs/hubfs/once-details-are-put-click-create.png?width=688&height=315&name=once-details-are-put-click-create.png) 5. Scroll down to the bottom of the page to view ''Credit Notes''![credit-notes-are-successfully-issued-for-the-booking](https://help.coastr.com/hs-fs/hubfs/credit-notes-are-successfully-issued-for-the-booking.png?width=688&height=315&name=credit-notes-are-successfully-issued-for-the-booking.png) 6. You can also view credit notes once raised under ''Billing'' Menu . Click on 'Billing' on the left hand side, Select 'Credit Notes'→ from the dropdown. The credit raised notes will display here. You can also download in a csv report. ![click-credit-notes-tab-under-billing-to-view-all-credit-notes-coastr](https://help.coastr.com/hs-fs/hubfs/click-credit-notes-tab-under-billing-to-view-all-credit-notes-coastr.png?width=688&height=315&name=click-credit-notes-tab-under-billing-to-view-all-credit-notes-coastr.png) If you've any questions or issues, please email support@coastr.com. We're happy to help!  If you found this article useful then please vote below, it helps us massively. 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