Bookings
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      1. Coastr Help Centre
      2. How to guides
      3. Bookings

      How to cancel a booking?

      Step 1.  Select 'Bookings' from the left-side menu in the Vehicle Hire Software to access the list of all active bookings.

      bookings-tab-coastr-web-app

      Step 2. Browse through the list and select the booking that you want to cancel or terminate early.

      details-are-successfully-updated

      Step 3. Once you’ve selected the booking, click on the 'CANCEL' button to initiate the process of terminating the booking earlier than originally planned.

      booking-management-page-click-cancel

      Step 4. A prompt will appear asking you to select the reason for cancellation. Choose the appropriate reason from the list provided and then click 'CONFIRM' to finalize the cancellation of the booking. 

      select-cancellation-reason

      Step 5. If the customer is entitled to a refund, enter the refund amount in the given field. After this, click on the 'PROCEED' button to continue with the cancellation process.

      select-refund-amount-and-click-proceed

      Step 6. The booking is now successfully cancelled, and the booking status is updated accordingly in the system. This will ensure the customer is properly informed and the booking records are adjusted.

      booking-successfully-cancelled-coastr

      If you have any questions or run into issues during this process, please don’t hesitate to email support@coastr.com. Our team is here to assist you!

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