--- title: How to add organisation cancellation charges and refund rules? description: You can set up cancellation policy for the rental --- [Skip to content](https://help.coastr.com/knowledge/how-to-add-organisation-cancellation-charges-and-refund-rules#main-content) English Show submenu for translations ![Untitled design (29)-1.png\]](https://help.coastr.com/hs-fs/hubfs/Untitled%20design%20(29)-1.png?height=40&name=Untitled%20design%20(29)-1.png) - [Menu](https://www.coastr.com/) Open main navigation Close main navigation - [Menu](https://www.coastr.com/) - English Show submenu for translations Welcome to the Coastr Help Centre! - There are no suggestions because the search field is empty. 1. [Coastr Help Centre](https://help.coastr.com/knowledge?hsLang=en) 2. [How to guides](https://help.coastr.com/knowledge/how-to-guides?hsLang=en) 3. [Settings](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#settings) # How to add organisation cancellation charges and refund rules? Step 1 : From the left-hand side dashboard, click on Settings, then select Organisation within the Car and Van rental software. ![go-to-settings-organisation-coastr](https://help.coastr.com/hs-fs/hubfs/go-to-settings-organisation-coastr.png?width=688&height=315&name=go-to-settings-organisation-coastr.png) Step 2 : If multiple organisations are listed, choose the relevant one. This will open the Organisation Settings page. ![select-desired-organisation-if-there-are-multiple](https://help.coastr.com/hs-fs/hubfs/select-desired-organisation-if-there-are-multiple.png?width=688&height=315&name=select-desired-organisation-if-there-are-multiple.png)Step 3 : At the top of the page, click on the Cancellation Policy tab to access the policy configuration. ![click-on-cancellation-policy](https://help.coastr.com/hs-fs/hubfs/click-on-cancellation-policy.png?width=688&height=315&name=click-on-cancellation-policy.png) Step 4 : Select the specific area where the cancellation rule should be applied. You can choose from the following options: - Add-ons - Rental Amount - Location Surcharge - Insurance - Protection Plan ![you-can-select-fields-you-want-to-apply-refund-on](https://help.coastr.com/hs-fs/hubfs/you-can-select-fields-you-want-to-apply-refund-on.png?width=688&height=315&name=you-can-select-fields-you-want-to-apply-refund-on.png) Step 5 : After selecting the area, input the cancellation parameters, such as the number of days or hours before cancellation and the corresponding percentage fee. You can add multiple rules. ![enter-parameters-along-with-cancellation-percentage](https://help.coastr.com/hs-fs/hubfs/enter-parameters-along-with-cancellation-percentage.png?width=688&height=315&name=enter-parameters-along-with-cancellation-percentage.png) ![click-on-add-new-to-add-additional-parameter](https://help.coastr.com/hs-fs/hubfs/click-on-add-new-to-add-additional-parameter.png?width=688&height=315&name=click-on-add-new-to-add-additional-parameter.png) Step 6 : Finally, press SAVE to apply and store your cancellation policy settings. ![click-save-to-update-4](https://help.coastr.com/hs-fs/hubfs/click-save-to-update-4.png?width=688&height=315&name=click-save-to-update-4.png)   - [How to guides](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#main-content) - [Bookings](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#bookings) - [Customers](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#customers) - [Fleet](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#fleet) - [Telematics & Immobilsation](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#telematics-immobilsation) - [Vehicle Scheduler](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#vehicle-scheduler) - [Damages, Service and Repairs](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#damages-service-and-repairs) - [Billing and Invoices](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#billing-and-invoices) - [Reports](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#reports) - [Websites](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#websites) - [Settings](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#settings) - [Coastr for Partners Mobile App](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#coastr-for-partners-mobile-app) - [Troubleshooting](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#troubleshooting) - [Pricing](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#pricing) - [Rental Agreement](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#rental-agreement) - [Dashboard](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#dashboard) - [Notifications](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#notifications) - [Vehicle Subscription](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#vehicle-subscription) - [Expenses](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#expenses) - [Asset](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#asset) - [Task Manager](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#task-manager) - [Service](https://help.coastr.com/knowledge/how-to-guides?hsLang=en#service) - [3rd Party Integrations](https://help.coastr.com/knowledge/3rd-party-integrations?hsLang=en#main-content) - [SAGE Business Cloud](https://help.coastr.com/knowledge/3rd-party-integrations?hsLang=en#sage-business-cloud) - [XERO Integration](https://help.coastr.com/knowledge/3rd-party-integrations?hsLang=en#xero-integration) - [STRIPE Payment Gateway](https://help.coastr.com/knowledge/3rd-party-integrations?hsLang=en#stripe-payment-gateway) - [Elavon/Converge](https://help.coastr.com/knowledge/3rd-party-integrations?hsLang=en#elavon-converge) - [Smartcar](https://help.coastr.com/knowledge/3rd-party-integrations?hsLang=en#smartcar) - [FAQs](https://help.coastr.com/knowledge/faqs?hsLang=en#main-content) - [Billing](https://help.coastr.com/knowledge/faqs?hsLang=en#billing) - [Customer Support](https://help.coastr.com/knowledge/faqs?hsLang=en#customer-support) - [Videos](https://help.coastr.com/knowledge/videos?hsLang=en#main-content) - [Fleet](https://help.coastr.com/knowledge/videos?hsLang=en#fleet) - [Support](https://help.coastr.com/knowledge/videos?hsLang=en#support) - [Monthly Product updates](https://help.coastr.com/knowledge/monthly-product-updates?hsLang=en) - [Menu](https://www.coastr.com/) [![Chill listening crop-3](https://help.coastr.com/hs-fs/hubfs/Untitled%20design%20(29)-2.png?width=97&height=55&name=Untitled%20design%20(29)-2.png "Chill listening crop-3")](https://www.coastr.com) Copyright © 2026, Coastr